Shipping policy

ARTICLE 1: SHIPPING TIME

Your order will be promptly dispatched, with an estimated shipping time of 1 to 5 days (including week-ends and holidays), depending on the items in your order. Please note that some of our products are crafted on-demand to ensure the highest quality, which may result in an extended shipping time.

We source and ship your orders from various international warehouses, including locations in the Canada, China, and Japan. If your order contains multiple items, they may be shipped separately, depending on stock availability and the warehouse location. For returns, you'll need to send the items back to our designated shipping warehouse, as detailed in our return policy.

Should you wish to cancel your order, please reach out to us as soon as possible: contact@techwearcanada.ca. Be aware that we cannot guarantee order cancellation once it has been shipped.

ARTICLE 2: DELIVERY TIME

Please be aware that due to the ongoing impact of COVID-19, shipping times may experience delays based on your country of delivery.

  • Canada: Expect delivery within 1 week (5 to 8 working days).
  • USA and UK: Expect delivery within 1 to 2 weeks (5 to 14 working days).
  • European countries: Anticipate delivery within 1 to 2 weeks (5 to 14 working days).
  • Rest of the world: Allow 1 to 4 weeks for delivery (7 to 28 working days).

In cases where a product experiences a temporary out-of-stock situation, delivery times may be slightly longer. Please note that during health crises, all items should arrive within a maximum of 60 days. If any item arrives later than this timeframe, you are eligible for a refund upon request.

Techwear Canada cannot be held responsible for delays in package delivery.

If you have any inquiries, feel free to contact us at info@techwearcanada.ca

Customers are advised to inspect the goods for conformity at the time of receipt and before signing the carrier's delivery receipt.

ARTICLE 3: DUTIES AND TAXES

While we offer free standard shipping on all orders, please be aware that customs taxes may be applied to international shipments based on your country's regulations, and customers are responsible for these charges.

ARTICLE 4: FORCE MAJEURE - COVID-19

Due to the current health crisis, parcels may experience longer delivery times than usual, along with extended intervals between tracking updates. These delays are attributed to the ongoing health crisis, increased parcel volumes, and COVID-19-related restrictions affecting deliveries and services.

The maximum delivery time in the event of force majeure, such as COVID-19, is 60 working days, starting from the buyer's receipt of the order dispatch notification.

Orders exceeding 60 working days without delivery will be refunded.

Important Notice — Canada Post Strike

Due to an ongoing Canada Post labour disruption, some shipments across Canada may experience temporary delivery delays. Our fulfillment team continues to process all orders within our normal handling times (1–2 business days), but once in transit, Canada Post deliveries might take longer than usual.

To minimize delays, we’re actively routing many orders through alternate carriers such as UPS, DHL, or Purolator when available. You’ll always receive a tracking link by email once your order ships, so you can monitor its progress in real time.

We appreciate your patience during this period — rest assured, we’re doing everything possible to keep your techwear gear moving fast and on time.